About
Mission:
More Uptime is committed to ensuring the safe, comfortable and timely journey of fleets all over North America. Through our comprehensive fleet maintenance solutions, we prioritize the well-being of passengers, the longevity of transportation assets, and the environmental impact of our actions. Our dedicated team of professionals works tirelessly to uphold the highest standards of service, delivering reliability and efficiency to every public transportation provider we serve. Together, we keep communities moving forward, connecting people to places with trust and integrity.
Company Values:
Integrity:
We prioritize openness about our decisions, actions, and results. We believe that sharing information responsibly and with intention promotes trust and understanding among all of our stakeholders.
Discipline:
We cultivate a culture of reliability, trustworthiness, and excellence. This not only enhances our reputation but also ensures sustainable growth and long-term success in an ever-evolving people transportation landscape.
Social Responsibility
We seek to contribute to a world where businesses act as catalysts for positive change. This commitment reinforces our reputation as a brand that customers, employees, and stakeholders are proud to associate with, knowing that they are part of a greater purpose.
More Uptime is committed to ensuring the safe, comfortable and timely journey of fleets all over North America. Through our comprehensive fleet maintenance solutions, we prioritize the well-being of passengers, the longevity of transportation assets, and the environmental impact of our actions. Our dedicated team of professionals works tirelessly to uphold the highest standards of service, delivering reliability and efficiency to every public transportation provider we serve. Together, we keep communities moving forward, connecting people to places with trust and integrity.
Company Values:
Integrity:
We prioritize openness about our decisions, actions, and results. We believe that sharing information responsibly and with intention promotes trust and understanding among all of our stakeholders.
Discipline:
We cultivate a culture of reliability, trustworthiness, and excellence. This not only enhances our reputation but also ensures sustainable growth and long-term success in an ever-evolving people transportation landscape.
Social Responsibility
We seek to contribute to a world where businesses act as catalysts for positive change. This commitment reinforces our reputation as a brand that customers, employees, and stakeholders are proud to associate with, knowing that they are part of a greater purpose.
Leadership
Craig Norris - President, More Uptime and Transit Consultant Corp
Craig Norris serves as the President of Transit Consultant Corp. He is a US Coast Guard veteran with more than 20 years of technical experience in fleet and heavy machinery maintenance and repair.
Craig began his professional career in the USCG at 17 years old, leaving the service in 2004 having obtained the rank and rating of Machinery Technician 3rd class (MK3). By 2005, he had found his way into the transit industry, thanks to being given a chance by someone he still considers a mentor, as a C-mechanic at Laidlaw Transit Services. He became a maintenance manager by the age of 24 in the year 2007.
Shortly after closing down a maintenance project in Northern California, he went back to Southern California to work for Motor Coach Industries in his hometown of Los Alamitos and gain more technical experience as an A-technician. Concurrent with his position at MCI, Craig began taking college courses, obtaining a BA in Philosophy, with a minor in Political Science from UC Irvine.
Shortly after leaving MCI, Craig began consulting on fleet maintenance projects, obtaining positions such as Senior Analyst for a well known fleet maintenance consultancy in Southern California and advised more than a dozen transit agencies and private transportation providers on fleet maintenance issues over the course of 7 years. He was then given the role of Sales Director when the firm became the only North American dealer for an industry leading fire suppression company, taking monthly revenue from $50,000 to $150,000 in less than 12 months.
From there, he exited the consulting and dealer sales roles for a regional sales role with a leading bus HVAC manufacturer. As COVID-19 ravaged transit agency ridership across the US, Craig remained engaged with his customers, providing them recommendations and strategies for creating an environment in which passengers would feel comfortable using their services.
In early 2022, Craig returned to fleet maintenance consulting by recruiting technicians to help short-staffed maintenance contractors throughout North America. That led to the opportunity to once again manage a team of technicians performing maintenance on fleets, but this time remotely, given the advances in communication options during the pandemic.
Since February 2022, Transit Consultant Corp - now More Uptime - has performed technical campaigns on more than 1,300 buses at NYCTA. In the spring of 2023 Craig managed an emergency response to a critical out of service issue, bringing 30 of 50 buses back into service, and a lockout/tagout campaign of the remainder of the fleet to prevent further damage to the customer's equipment from occurring. He then scaled up the operation and transitioned the response into a comprehensive campaign, requiring 7.5 hours of labor on the 24VDC and 400VAC system on 191 buses. In total, 11 technicians were hired and trained to perform all tasks associated with the campaign, which included splicing, soldering, waterproofing, and quality checks on all work that was performed to ensure equipment integrity, amassing over 2,000 man-hours of labor over the course of less than 60-days to complete the project.
Craig Norris serves as the President of Transit Consultant Corp. He is a US Coast Guard veteran with more than 20 years of technical experience in fleet and heavy machinery maintenance and repair.
Craig began his professional career in the USCG at 17 years old, leaving the service in 2004 having obtained the rank and rating of Machinery Technician 3rd class (MK3). By 2005, he had found his way into the transit industry, thanks to being given a chance by someone he still considers a mentor, as a C-mechanic at Laidlaw Transit Services. He became a maintenance manager by the age of 24 in the year 2007.
Shortly after closing down a maintenance project in Northern California, he went back to Southern California to work for Motor Coach Industries in his hometown of Los Alamitos and gain more technical experience as an A-technician. Concurrent with his position at MCI, Craig began taking college courses, obtaining a BA in Philosophy, with a minor in Political Science from UC Irvine.
Shortly after leaving MCI, Craig began consulting on fleet maintenance projects, obtaining positions such as Senior Analyst for a well known fleet maintenance consultancy in Southern California and advised more than a dozen transit agencies and private transportation providers on fleet maintenance issues over the course of 7 years. He was then given the role of Sales Director when the firm became the only North American dealer for an industry leading fire suppression company, taking monthly revenue from $50,000 to $150,000 in less than 12 months.
From there, he exited the consulting and dealer sales roles for a regional sales role with a leading bus HVAC manufacturer. As COVID-19 ravaged transit agency ridership across the US, Craig remained engaged with his customers, providing them recommendations and strategies for creating an environment in which passengers would feel comfortable using their services.
In early 2022, Craig returned to fleet maintenance consulting by recruiting technicians to help short-staffed maintenance contractors throughout North America. That led to the opportunity to once again manage a team of technicians performing maintenance on fleets, but this time remotely, given the advances in communication options during the pandemic.
Since February 2022, Transit Consultant Corp - now More Uptime - has performed technical campaigns on more than 1,300 buses at NYCTA. In the spring of 2023 Craig managed an emergency response to a critical out of service issue, bringing 30 of 50 buses back into service, and a lockout/tagout campaign of the remainder of the fleet to prevent further damage to the customer's equipment from occurring. He then scaled up the operation and transitioned the response into a comprehensive campaign, requiring 7.5 hours of labor on the 24VDC and 400VAC system on 191 buses. In total, 11 technicians were hired and trained to perform all tasks associated with the campaign, which included splicing, soldering, waterproofing, and quality checks on all work that was performed to ensure equipment integrity, amassing over 2,000 man-hours of labor over the course of less than 60-days to complete the project.